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POLICIES, TERMS AND CONDITIONS

Muebles Kawana, is a commercial name owned by Raquel Del Rio Torres ID 6-0330-0576, dedicated to the sale of furniture, living room sets, dining rooms, coffee tables, accessories such as cushions and decorative sheets.

Muebles Kawana makes custom orders, so consumers proceed with the choice of upholstery material, inclusion of extras such as cup holders and chargers and the preferred size. Similarly, they can choose the softness or density of the foam to make the seats softer.

TERMS AND CONDITIONS

Through this website you can have information about the general conditions of the purchase. By carrying out a purchase request through this site, a direct pre-contractual relationship will be established equivalent to the issuance of a firm commercial purchase order.

This website, and therefore, any subpage that can be accessed through the main page, (the "Page") are published and maintained by subsidiary companies, affiliates and/or entities related to Muebles Kawana https://muebleskawana.com/  Please note that the subpages you access through this main page may be subject to specific terms and conditions of use for that subpage.  By accessing, updating or using this Page, you are accepting, without limitation, the terms and conditions included herein and any additional requirements included in the subpages you access from here. Muebles Kawana https://muebleskawana.com/  may add, change or delete any part of these Terms and Conditions of Use at any time, without prior notice. Any change to these Terms and Conditions of Use or any requirement included on this Page will be applicable from the moment it is included on the Page. If you continue to use this Page after the new changes have been introduced, it will be assumed that you accept these changes.  Muebles Kawana https://muebleskawana.com/  may add, change, interrupt, delete or suspend any content included on this Page, including the prices, characteristics and specifications of products described or represented on the Page, temporarily or permanently, at any time, without prior notice and without any liability, the foregoing in order to maintain clear and updated information on the website.

Sales channels

Consumers can purchase products in the following way:

  1. Purchase in physical store: Consists of the consumer's purchase directly in our physical store located in Curridabat, San José, of the manufactured products that are on display, which does not consist of a personalized furniture. This sale is made in cash.
  2. Order in physical store: Consists of the consumer's request in the physical store for a personalized furniture, the order is filled and the delivery is made within approximately 15 to 22 business days, this period may vary subject to the complexity of the order which will be informed to the consumer at the time of placing the order. For the purposes of placing the order, the consumer must make an advance payment of the price for the amount indicated prior to placing the order to manufacture and move to the production list. The balance of the price will be paid when the ordered product is ready for collection. Once the ordered product is ready, Muebles Kawana will communicate by telephone to the means indicated in the order so that the consumer can go to the physical store and review the order, in the same way the consumer can request the sending of photographs once the product is ready for corroboration.
  3. Layaway Service: This involves the consumer's request in the physical store for a custom-made piece of furniture and indicates an estimated delivery date, which can be approximately between one and nine months. This period may vary according to the Muebles Kawana offer, which will be indicated to the consumer when placing the order. For the purposes of this layaway, the consumer must make an advance payment of the product price; however, when the products indicated in the order have to be manufactured, the consumer must have made an advance payment of the minimum amount indicated at the time of placing the order.
  4. Orders via electronic means: Consumers can place orders online via WhatsApp, Facebook, Instagram, or the website. When placing the order, the consumer must indicate the product they want or a photograph of the product they want a quote for. Muebles Kawana will provide information on the price and characteristics of the quoted product, as well as photographs of the available materials and the information required to place the order. The consumer must choose the style, color, material, measurements, seating distribution if necessary, and other information necessary for the elaboration of the customized product. The consumer must make an advance payment according to the layaway or delivery method selected in the order, which will be informed in advance. As agreed with the consumer, Muebles Kawana prepares the order and confirms the order details and photographs of the fabric and receipt to the consumer via the contact method provided.

Product and service availability

The products and services shown on the Website or social media may not be available for purchase. Reference to such products and services on the Website or social media does not imply or guarantee availability of these products or services in your location at any time. Check the availability of specific products at the Muebles Kawana physical store or through the contact methods indicated.

We reserve the right to reject / cancel any order or to restrict the quantities of any order without explaining the reasons, which will be notified by email to the address indicated in the order.

Product Prices

You should check the product specifications carefully to know the conditions before making your purchase or order. Our prices include value added tax and do not include shipping costs, as they are subject to the product and the location where the customer requires it.

Given that the products may be subject to discounts, offers or other special conditions, the prices shown on this page or social media may change without prior notice or in some cases may vary with respect to their price in the physical store. In turn, the prices shown on the page or social media may be modified due to variations in the exchange rate. Muebles Kawana may add, change, interrupt, eliminate or suspend any content included on this page or social media, including prices, characteristics and specifications of products described or represented on the page, temporarily or permanently, at any time, without prior notice and without any liability, in order to provide consumers with clear, truthful and timely information.

The final prices of the products and the respective breakdown will be indicated to consumers prior to placing orders for their acceptance.

Payment method

To purchase products, the payment methods are as follows:

  • Bank transfer or deposit: Purchases made by bank deposit or transfer are dispatched after confirmation from the bank.
  • Sinpe Móvil: Must be validated before proceeding with delivery.
  • Credit or Debit Card.
  • Cash at the physical store.

Other general conditions

The consumer understands and accepts that:

  • The measurements selected for customized products will be approximate, because in length, width or height they may have a variation of between 1 cm to 5 cm.
  • Production times may vary depending on the season or demand, so the approximate delivery time will be indicated prior to placing the order. If there is a delay with the estimated delivery date, we will offer an additional maximum of 7 working days for delivery, if the deadline is not met we will offer a refund of the initial payment.
  • Regardless of the sales channel or order method, once the order is placed, the next business day Muebles Kawana orders the fabrics required for manufacturing to ensure their availability.
  • Exception and limitation to the right of withdrawal: Regardless of the means by which the order is placed, the customer expressly acknowledges and accepts that in accordance with Article 135 of the Regulations to the Law on the Promotion of Competition and Effective Consumer Protection No. 7472, being goods made or elaborated to measure according to the buyer's own needs, are an exception to the right of withdrawal. Therefore, if at the time of the notice of termination the goods had already been made or prepared, the right of withdrawal does not apply. In the event that at the time of the notice the goods were in the process of manufacture or preparation, the only way to exercise the withdrawal will be by paying Muebles Kawana the value of what has been done, having to pay the expenses incurred both in placing and revoking the order.
  • At the agreed time of delivery, the consumer must pick up the requested product, otherwise the consumer must make the monthly payment for storage indicated by Muebles Kawana.
  • All photographs of the products found on the website or social media are decorated for illustrative purposes, however, the price of the products does not include cushions, vases, decorative plants, carpet, coffee table, among other decorative items that must be quoted additionally.
  • Kawana Furniture will not refund the deposit or advance of the money given as a down payment to place orders or orders.
  • When the consumer defines the material, the fabric is purchased from the respective supplier the following day. Therefore, the only way to change the fabric would be by paying an additional amount according to the type of material. In the case of sofa beds, the hardware is also purchased from the supplier the day after the order, so any changes would imply an additional charge.
  • If the furniture to be manufactured is made of wood (dining tables, coffee tables), the client will have 24 hours after placing the order to cancel it without any cost. Once the 24 hours have passed, there will be a penalty of 50,000 colones for each item that you wish to cancel.
  • The codes or names of the colors of the fabrics may not match the actual color of the fabric, so Muebles Kawana sends photographs of the colors for the consumer's choice when the order is not placed in the physical store. By virtue of the foregoing, the consumer must ensure that they select the color of their preference and make any inquiries that may arise in relation to the color or material they wish to choose prior to placing the order. It is also recommended that the consumer go to the physical store to see the colors and materials available for the elaboration of the customized furniture. Once the order has been placed with a specific material and color, Muebles Kawana is not responsible for a change in the color or material and if you wish to make any changes to the selected material or color, the consumer must assume the costs involved in such changes, including transportation costs if the product had already been delivered.
  • Kawana Furniture reserves the right to cancel or annul a current order or section when deemed necessary, will notify the customer by any of the means of contact that have been provided and will coordinate if necessary the respective refund.
 

SHIPPING AND TRANSPORT

Muebles Kawana states that it does not have a transportation service, so the consumer can coordinate the delivery with the carrier of their preference or pick up the furniture at the Muebles Kawana facilities. In the event that the consumer requests carrier contacts, the transportation cost will be additional to the indicated price of the product and the estimated cost will be indicated, which is calculated according to the weight, size, quantity of products and according to the place where the consumer requests the delivery, according to the carrier chosen by the consumer.

Every carrier is obliged to check that the products are in perfect condition before being packed for their respective transport. Once they check that it is in good condition and according to the order with its specifications, they must sign the invoice as proof that it is delivered in excellent condition, so Muebles Kawana is not responsible for any damage after such delivery, so the carrier must assume responsibility from the moment the requested product is delivered in the physical store, and any damage once the product is delivered in the physical store must be assumed by the carrier or the merchant as appropriate.

Given that the price does not include transportation service, the consumer must take the product to the physical store to exercise the warranty. In exceptional cases, Muebles Kawana will coordinate a visit to the consumer's home to review the problem or situation being reported.

Deliveries must be scheduled from Monday to Friday from 9:00 a.m. to 5:30 p.m., and an appointment must be coordinated for the delivery of the merchandise. Deliveries are not made on Saturdays, and merchandise will not be delivered unless it is scheduled with its respective day and time.

WARRANTIES

The warranty on the frame of the sofa is 6 months. The warranty for manufacturing defects is 6 months, and the warranty on the upholstery material is 1 month.

If you require more information about the warranty of any of our products, please contact our contact numbers.

– The consumer must return the purchased item and attach the instruction manuals and complete accessories, all of which must be in "new" condition, that is, the item and other accessories must not have suffered any damage from use or mistreatment.

– The consumer must cover the cost of transporting the item to the point of sale. Likewise, if the consumer requests the exchange of the originally purchased item for another, they must also assume the cost of transportation from the point of sale to their home.

– Please note that the warranty does not apply to products with defects caused by manipulation or any cause not attributable to Muebles Kawana. The article and all its accessories may not be hit, scratched or mistreated, in any way.

-The only person who may exercise this right is the person who appears as the owner of the purchase on the corresponding invoice. Therefore, in order to exercise this right, the customer must present the corresponding purchase invoice at the physical store.

INFORMATION PRIVACY AND INFORMED CONSENT

To use the Services offered, Users must provide certain personal data. Your personal information is processed and stored on servers or magnetic media that maintain high standards of security, confidentiality, integrity, and protection, both physical and technological. The user, in accordance with the Principle of informed consent, and based on article 5 and following and concordant articles of the Law on Protection of the Person Against the Processing of their Personal Data No. 8968 and article 4 of its Regulations, EXPRESSLY, precisely and unequivocally AUTHORIZES Muebles Kawana and Raquel Del Rio Torres ID 6-0330-0576, to record their personal data in their internal databases, in order to provide their services and keep the respective record, as well as to send information or notifications via email, WhatsApp, by telephone or by text messages, which will be done only through personnel authorized for these purposes. We may use your information to contact you regarding the status of your order, contact you regarding services, product offerings and additional inquiries, or we may ask for your opinion about your experience. This information may include contact information (name, physical address, telephone, email, etc.) but never credit or debit card numbers or bank accounts. (Bank account data, card numbers are not saved after making the purchase, they are deleted). The user agrees to inform Muebles Kawana of any change suffered by the information provided in the interest of the principle of information quality, which implies the need for the information collected, stored or used to be true, current and accurate. The user may request the rectification, updating and even deletion of the information in the terms indicated by Law 8968, in the company, for which purpose the following means is indicated muebleskawana@gmail.com. The person in charge of the Base is Raquel Del Rio Torres ID 6-0330-0576.

Disclosure of information to third parties

The information you provide is not shared with third parties, except when it is done in compliance with the purpose for which you provided it. The obligation assumed here will not apply to information that has entered the public domain or when requested by a competent judicial or administrative authority.

PROOF TO OUR CLIENTS

The customer will always be kept informed of the purchases made and the status of their order, they may consult our contact methods and notifications will be sent to them in the means provided for the orders placed. 

INTELLECTUAL PROPERTY

It is understood that the brands, trade names, logos, copyrights, designs, advertising signs and any other intellectual property rights included in this website are protected by National and International Intellectual Property legislation.

There are several proprietary logos, service marks and trademarks on this Page. By making them available to you on this Page, or social networks, Muebles Kawana is not authorizing you to use these proprietary logos, service marks trademarks.

COOKIES POLICY

We may use "cookies" and other tracking technologies (e.g. "web beacons") to learn about your interests, the pages you browse, your traffic patterns and your behavior. This will allow us to give you a better service and bring you content and advertisements that interest you.

You can disable cookies and web beacons at any time or unsubscribe to receive our promotional emails. But by disabling these technologies, you may not be able to use and enjoy all the features we offer.

ACCEPTANCE

The set of these Terms and Conditions of use and any additional requirement included in this page constitute the entire agreement between Muebles Kawana and you in relation to the purchase of the products, so having received all the information you agree to give your consent. Muebles Kawana makes available our contact information to evacuate any questions regarding the general conditions of purchase.

CONTACT INFORMATION

Address: Curridabat, San José, 200 West of the Municipality.

WhatsApp: 8839-5160

Telephones: 2271-3475

Social Media: Muebles Kawana